Returns, Refunds & Exchanges Policy
At Just Handles Australia, we take care to provide accurate product descriptions, measurements, specifications and images to help customers choose the correct product before ordering.
Please read the product information carefully before completing your purchase.
No Change-of-Mind Returns
Just Handles Australia does not accept returns, refunds or exchanges for change of mind.
This includes situations where:
- You no longer want or need the product
- You ordered the incorrect size, colour, finish or model
- You ordered the incorrect quantity
- The product does not suit your personal preference
- You find the same or a similar product cheaper elsewhere
- You incorrectly measured or selected a product for your application
Please check all measurements, specifications, compatibility information, colours, finishes and quantities carefully before placing your order.
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
3D Printed Products
3D printed products are not accepted for change-of-mind returns or exchanges.
Many of our 3D printed products are manufactured for specific applications, dimensions, equipment or installation requirements. Customers are responsible for checking the product description, measurements, compatibility and intended application before ordering.
Normal characteristics associated with 3D printing, including minor layer lines, surface variations or small cosmetic differences between production batches, are not necessarily product faults where they do not affect the intended function of the product.
If a 3D printed product is faulty, damaged, materially different from its description or otherwise fails to meet an applicable consumer guarantee, your rights under Australian Consumer Law still apply.
Product Colours, Finishes & Variations
We make reasonable efforts to display product colours, finishes and details accurately. However, colours may appear slightly different depending on screen settings, lighting conditions, photography and normal manufacturing variations.
Minor differences in colour, finish, texture or appearance between production batches are not generally considered faults where the product otherwise matches its description and intended specifications.
Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.
To help us assess the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs showing the product and the issue
- Photographs of the packaging where the item arrived damaged
- Any other information reasonably required to assess the claim
We may ask you to return the product for inspection or assessment before providing a remedy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may be entitled to provide an appropriate repair or replacement within a reasonable time.
Your rights under Australian Consumer Law apply in addition to any manufacturer’s or supplier’s warranty that may apply to the product.
Products Damaged by Misuse or Incorrect Installation
Refunds, replacements or repairs are not available where the problem has been caused by misuse, accidental damage, incorrect installation, modification, improper handling or use of the product in a way that is inconsistent with its intended purpose.
Please ensure that products are installed correctly and, where appropriate, by a suitably qualified person.
Return Postage
If a product is confirmed to have a fault or other problem covered by Australian Consumer Law, we will meet our obligations regarding reasonable return costs where required.
Customers should contact us before returning any item so that the appropriate return instructions can be provided.
Proof of Purchase
Reasonable proof of purchase may be required before we process a refund, replacement, repair or warranty claim.
Your Just Handles Australia order number or order confirmation will normally be sufficient proof of purchase.
Before Returning an Item
Please do not return an item without contacting us first.
Contact us with your order details and information about the problem so we can assess the matter and provide the correct return instructions.
Items returned without prior contact may take longer to identify and process.
Need Help?
If you believe there is a problem with your order, please contact Just Handles Australia. We will review the issue and provide an appropriate solution in accordance with this policy and Australian Consumer Law.
Thank you for shopping with Just Handles Australia.