Last updated: 24 August 2026
Who We Are
Just Handles Australia operates the website justhandles.com.au.
We respect your privacy and are committed to protecting the personal information you provide to us. We aim to handle personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy requirements.
We only collect personal information that is reasonably necessary for us to operate our online store, process orders, provide customer service and conduct our business.
Information We May Collect
The type of personal information we collect depends on how you interact with our website and the services you use.
When you place an order, create an account or contact us, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order and purchase information
- Information you provide when contacting us
- Account information, where you create an account on our website
Payment transactions may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details.
How We Collect Information
We may collect personal information when you:
- Browse or use our website
- Place an order
- Create or update an account
- Contact us by email, telephone or another available communication method
- Provide information to us in connection with an enquiry, return or order
- Subscribe to marketing communications, where available
By providing personal information to us for a transaction or enquiry, you consent to us using that information for purposes reasonably associated with that transaction or enquiry.
How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Communicate with you regarding your order
- Provide customer service
- Manage returns, refunds and enquiries
- Maintain and improve our website
- Analyse website usage and customer preferences
- Improve our products and services
- Meet our legal, accounting and administrative obligations
- Send marketing or promotional communications where you have consented to receive them
We will not use your personal information for purposes unrelated to our business unless we have your consent or are permitted or required to do so by law.
Sharing Your Information
We may provide information to third parties where reasonably necessary to operate our business or complete your order.
This may include:
- Delivery and postal providers, including Australia Post
- Payment processors
- Website and hosting providers
- WooCommerce and related website service providers
- Accounting or administrative service providers
- Other service providers assisting us with our business operations
We only provide the information reasonably necessary for those services to be performed.
We may also disclose information where required or authorised by Australian law.
Security of Your Personal Information
We take reasonable precautions to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
Our website uses appropriate security measures for transmitting information online. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Once personal information is in our possession, we take reasonable steps to protect it and restrict access to those who require it for legitimate business purposes.
Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
If you have an account on our website, some information may also be updated through your account.
For other requests, please contact us using the contact details provided on our website.
Marketing Communications
Where you have chosen to receive promotional or marketing communications from Just Handles Australia, you may unsubscribe at any time.
You may use the unsubscribe option contained in an email, update your account preferences where available, or contact us directly.
We will honour reasonable requests to stop receiving marketing communications.
Cookies and Website Tracking
Our website may use cookies and similar technologies to help the website function correctly and improve your shopping experience.
Cookies may be used for purposes including:
- Remembering your shopping cart
- Maintaining your login session
- Remembering website preferences
- Analysing website traffic and usage
- Understanding popular products and categories
- Improving website performance and functionality
Some third-party services used by our website may also set cookies in accordance with their own privacy policies.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.
Links to Other Websites
Our website may contain links to websites operated by third parties.
Just Handles Australia does not control those websites and is not responsible for their privacy practices, security or content.
We recommend reviewing the privacy policy of any third-party website you visit.
Retention of Information
We may retain personal information for as long as reasonably necessary to:
- Complete orders and provide customer service
- Maintain appropriate business and accounting records
- Resolve disputes or enquiries
- Meet taxation, legal and regulatory requirements
- Protect our legitimate business interests
Information that is no longer required may be deleted, anonymised or securely disposed of where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this website together with the date it was last updated.
We encourage customers to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or the personal information we hold about you, please contact Just Handles Australia using the contact details provided on our website.